As U.S. healthcare providers face unprecedented challenges in recruiting and retaining bilingual staff — while managing rising operational costs against stagnant reimbursements — innovative staffing models have become essential for survival. This session presents a comprehensive case study of a provider that transformed its operations by implementing a strategic global staffing solution. After struggling with constant turnover and prohibitive costs for bilingual talent, they discovered how a carefully structured nearshore approach could deliver immediate relief and ensure long-term sustainability. The session will reveal how OP360's innovative solutions helped them tap into smaller-city talent pools to reduce competition and improve retention; maintained trained staff on bench for faster startup times; and followed a proven implementation process that ensured success where previous outsourcing attempts had failed. Detailed cost comparisons and performance metrics for inbound bilingual sales calls, back office administration, and benefits verification functions will be provided.
Learning Objectives:
Evaluate the ROI of global staffing for bilingual healthcare operations, including detailed cost-benefit analyses and implementation timelines
Design a risk-mitigated staffing strategy using geographic diversification and strategic talent pool selection
Outline the transition process from in-house to BPO operations, including key milestones, team alignment strategies, and proven implementation frameworks that minimize disruption
