Eligible for: ACMPE: .5| CEU: .5 Traditional | Intermediate | Analysis * This session is included in the 2025 MGMA Summit education program.
Physician practices often lose 1% to 5% of revenue due to missed charges, caused by factors such as non-standardized workflows, manual processes, coding errors, insufficient training, and outdated technology. While solutions like standardization, documentation improvements, staff training, and technology upgrades can mitigate these issues, reliability science provides a framework to address the root causes effectively. Discover a real-world case study on how one hospital-based practice applied the high-reliability principle of “identify-and-mitigate” by combining new technology with new standardized workflow processes to eliminate missed charges.
Learning Objectives:
Distinguish the principles of reliability science and its relevance to eliminating missed charges
Outline how charge-note reconciliation functions as a fail-safe
Breakdown the impact of charge-note reconciliation on reduction of missing charges
