Eligible for: ACMPE: 1 | ACHE: 1 | CEU: 1 | CME(AAPC*): 1 | CPE: 1.2 | PDC: 1 Traditional | Intermediate | Application * This session is included in the 2025 MGMA Summit education program.
Optimizing the patient financial experience is crucial to ensuring patient satisfaction and operational efficiency. The patient financial journey encompasses all financial interactions and touchpoints related to healthcare services, including scheduling, registration, payment, all the way through to billing and debt resolution. This presentation will detail practical strategies and continuous improvement methodologies for streamlining processes, enhancing transparency and improving communication to empower patients to navigate their financial responsibilities effectively, reduce bad debt and improve the bottom line. Attendees will gain insights into how to leverage the right technology with staff education and how to develop collaborative partnerships with payers. Combined, these will transform the patient financial experience, drive improved patient outcomes and greater satisfaction, and result in financial success for the organization.
Learning Objectives:
Manage processes that reveal improvements within scheduling and financial clearance, registration, billing and payment, and billing resolution and support
Employ optimization strategies across technology, training, patient education and payer relations
Produce a continuous feedback loop with patients that continuously evaluates and refines financial processes for streamlined workflows, reduced errors and enhanced patient experience
